Privacy Policy
How DeliveryLinker and the DeliveryLinker Driver app handle your information.
DeliveryLinker is a delivery dispatch and tracking service operated by ESPERFEK SOFTWARE COMPANY (“ESPERFEK”, “we”, “us”). Delivery companies (“Tenants”) subscribe to DeliveryLinker; their dispatchers, drivers and customers use it under the Tenant's account. This policy explains what personal information we collect, why, who sees it, how long we keep it, and the choices you have.
1. Who is responsible for your data
ESPERFEK provides the software. Your delivery company (the Tenant) decides who gets an account and how deliveries are run, so for most day-to-day questions your delivery company is the first place to ask. ESPERFEK processes the data on the Tenant's behalf to run the service, and is directly responsible for the security of the platform. Contact details are in section 10.
2. Information we collect
| Who | What | Collected how |
|---|---|---|
| Everyone with a login | Name, username, email address, phone number, role, the Tenant you belong to; login and audit events (time, action, approximate IP). | Entered by you or your delivery company; recorded automatically when you use the service. |
| Drivers (mobile app) | Device location (GPS coordinates, heading, speed, accuracy) roughly every 15 seconds only while you are on duty; delivery status events (accepted, en route, arrived, delivered); proof-of-delivery photos and signatures you capture; device identifiers and push-notification tokens; app version and crash reports. | Collected by the Driver app with your permission. Location stops when you go off duty or close the app; the app does not collect location in the background when you are off duty. |
| Customers & recipients | Order requests, pickup and delivery addresses, contact names and phone numbers, delivery notes, messages; if you use the tracking link, your view of the driver's approximate position and ETA. | Entered by the customer, the delivery company, or an integrated ordering platform (for example ezCater). |
| Tenant admins | Company details, billing contact, invoices and payment status, integration settings. | Entered by the Tenant. |
We do not collect payment card numbers in the app; Tenant invoicing is handled by our payment processor. We do not use advertising identifiers and we do not sell personal information.
3. Why we use it
- To dispatch, route and track deliveries and to show live ETAs to dispatchers, customers and recipients.
- To notify drivers of new jobs and customers of delivery progress (push notifications, SMS or email as configured by the Tenant).
- To create proof of delivery, resolve disputes and calculate driver pay and Tenant billing.
- To secure the service, prevent abuse, debug problems and support Tenants.
- To meet legal, tax and accounting obligations.
4. Who sees it
- Your delivery company — dispatchers and admins of your Tenant see their own company's orders, drivers and customers, including driver location while on duty and delivery history.
- Drivers see their own jobs, routes and earnings, plus the customer/recipient name, address and phone for the deliveries assigned to them.
- Customers and recipients see their own orders, the driver's first name and — during an active delivery only — the driver's approximate position and ETA.
- ESPERFEK staff access data only to operate, secure and support the service. Access is role-based and audit-logged.
- Service providers that process data for us: Amazon Web Services (hosting, storage, email), Google Firebase (push notifications and crash reporting), Mapbox and other mapping/geocoding providers (addresses and route display), Stripe (Tenant invoicing). When a Tenant connects an ordering or telematics platform such as ezCater, order and tracking data is exchanged with that platform under the Tenant's agreement with it.
- Legal — we disclose information if required by law or to protect the rights and safety of users, Tenants or ESPERFEK.
5. Location data in the Driver app — plain language
When you tap Go on duty, the app sends your phone's location to your delivery company about every 15 seconds so dispatchers can assign nearby jobs and customers can see an ETA. It uses your location while the app is open or running as a foreground service with a visible notification. When you tap Go off duty, location sharing stops. You can also revoke the location permission in your phone's settings at any time; the app will still let you sign in but you will not be able to go on duty.
6. How long we keep it
- Account details: while the account exists, then deleted or anonymised within 30 days of the Tenant deleting the user (or of a confirmed deletion request — see section 8).
- Driver location history and delivery events: while the Tenant account is active; Tenants may configure shorter retention. Encrypted backups roll off within 35 days.
- Proof-of-delivery photos and signatures: as configured by the Tenant (default 13 months) because they support billing and dispute resolution.
- Invoices, settlements and audit records: as long as tax and accounting law requires.
7. Security
All traffic is encrypted with TLS. Stored files and secrets are encrypted at rest. Access is role-based, sessions use short-lived tokens, and administrative actions are audit-logged. No system is perfectly secure; if we learn of a breach affecting you we will notify your delivery company and, where the law requires, you.
8. Your choices and rights
- Drivers control location sharing by going off duty and through phone permission settings, and can turn off notifications in the phone's settings.
- Everyone can update name, email, phone and password in the app or console.
- Deleting your account. Accounts are created by your delivery company, so deletion is a request: use Delete my account in the Driver app, or the form on our Support page, or email phillip@deliverylinker.com. We forward the request to your delivery company and, unless the law requires us to keep specific records, the account and its personal data are deleted or anonymised within 30 days.
- Access, correction and portability. Ask your delivery company or email us; we will respond within 30 days.
- Residents of California and other US states with privacy laws, and of the EU/UK, have additional rights (to know, delete, correct, and not be discriminated against for exercising them). We do not sell or share personal information for cross-context advertising.
9. Children
DeliveryLinker is a business tool and is not directed to anyone under 16. We do not knowingly collect information from children.
10. Contact
ESPERFEK SOFTWARE COMPANY
5627 Ada Street, Cocoa, FL 32927, USA
Email: phillip@deliverylinker.com
11. Changes
We will post any changes here and update the date at the top. Material changes are also announced in the console.