A dashboard and a driver app — built only for ezcater.
Everything you need to run ezcater orders is here. Nothing you don't. Your existing dispatch operation stays exactly as it is.
Dispatcher Dashboard
Web-based. Runs in any browser. Opens in a new tab next to your existing dispatch software.
Color-coded order board
Every ezcater order, at a glance. Status colors tell your dispatcher what needs attention right now.
One-click accept or reject
Orders arrive from ezcater. Your dispatcher decides. We send the response back to ezcater instantly.
Assign & reassign drivers
Pick a driver from your roster. Need to swap? One click. The driver's phone updates instantly.
Live GPS map
Watch every active delivery in real time. Same data ezcater sees, on your screen first.
Performance metrics
On-time rate, acceptance rate, cancellation rate — per driver, per day, per week. Catch issues before ezcater does.
Full order history
Every order, every status change, every GPS ping — timestamped and searchable. Audit-ready.
Driver App
Native iPhone and Android app. Built for one job: ezcater deliveries.
Today's schedule
Driver opens the app and sees every ezcater pickup and dropoff for the day, in order, with timing.
Turn-by-turn navigation
Tap the address. Get directions to the pickup. Then to the dropoff. Built in.
One-tap status updates
"Arrived at Pickup." "Arrived at Dropoff." "Delivered." That's it. ezcater gets the update automatically.
Background GPS
Driver doesn't have to keep the app open. Location pushes to ezcater on the required cadence, automatically.
Dispatcher messaging
Quick in-app chat between driver and dispatcher when something needs attention.
Reliable in real conditions
Phone in a basement parking garage? Walking into an office tower? Network drops? Retry logic, backoff, dropped-ping recovery — all built in.
ezcater Integration
The hard part. Already done.
Full API coverage
Every required courier event and tracking mutation, called correctly, every time.
Required tracking cadence
Location pings at the rate ezcater requires. We handle the heartbeat for you.
Certification-ready
Built and tested against ezcater's full partner certification criteria. You pass the test the first time — we've already done it.
Encrypted credentials
Your ezcater API token is encrypted at rest. Auth refreshes happen automatically. Nothing in plaintext, anywhere.
Failure alerts
Email alerts when events fail to land, when tokens are about to expire, or when performance dips toward ezcater's thresholds.
We keep up with ezcater
API changes? Schema updates? Our problem. You don't lift a finger.