Questions we hear every week.

Existing delivery companies — courier fleets, last-mile operators, regional dispatch operations — that want to add ezcater catering orders to their book of business. We don't sell to restaurants or caterers. We sell to operating delivery businesses that already have dispatch software, drivers, and customers — and want a new revenue stream from the ezcater pipeline.

No. deliveryLINKER doesn't connect to or replace your existing dispatch software at all. It's a separate, purpose-built ezcater dispatch dashboard that runs in any web browser. Your dispatcher opens it in a new browser tab — or on a second monitor — next to the software they already use. Two windows, two systems, one happy team.

Two pieces. The dispatcher dashboard is a web app — runs in Chrome, Edge, Safari, Firefox. No install. The driver app is a native iPhone and Android app your drivers download from the App Store or Google Play. They use it only for ezcater jobs.

Yes — for ezcater orders, drivers use the deliveryLINKER app on their phone (iOS or Android). That's how we control the GPS tracking cadence that ezcater requires — something a generic driver app can't reliably do. For every other delivery your company runs, drivers keep using whatever app they already use. Two apps, two purposes.

For most delivery companies, 1–2 days from signup to a working dashboard. Then the time ezcater takes to run your partner application through their certification. Total real-world timeline from sign-up to first ezcater order is typically 1–3 weeks, with most of that being ezcater's own approval timeline.

Your first 100 orders are free. After that, pay-as-you-go is $2.50 per order (one token = one order), billed monthly. Buy tokens in bulk to save up to 40% — Silver (1,000 tokens at $2.00 each), Gold (2,500 at $1.75), or Platinum (5,000 at $1.50). No upfront fees. No contracts. No setup fees. See full pricing →

On pay-as-you-go, we tally up the orders you processed each month and bill you at the end of the month. One clean invoice. If you buy a token package upfront (Silver/Gold/Platinum), you pay for that package at purchase and then use the tokens against orders as they come in.

You don't need them. The technical work they were going to do — webhook ingestion, GraphQL mutations, GPS heartbeat reliability, token management, retry logic — is already done. That's literally the product. deliveryLINKER is the answer to "we need a developer to build the ezcater connection."

ezcater requires that during an active delivery, your driver's phone pushes its current latitude/longitude to their API at a strict cadence. Where most homegrown solutions fail is reliability under real-world conditions — phone goes through a tunnel, app backgrounds, network drops. Our driver app handles all of that with retry, backoff, and dropped-ping recovery.

As many as you want. Each driver gets their own login on the iPhone or Android app. The dispatcher dashboard shows them all in one place. There's no per-seat fee — you only pay per order processed.

Cartwheel and Shipday are full delivery management platforms sold primarily to restaurants. If a restaurant wants to manage their own drivers and pass tracking back to ezcater, they buy one of those platforms. deliveryLINKER is sold to delivery companies who already have their own dispatch operation and just want a purpose-built tool for ezcater orders. Different audience, different price point, much narrower scope.

We update deliveryLINKER. That's the deal. You pay per order and we keep the bridge working as ezcater evolves their API. This is exactly why companies that built one-off custom integrations end up in trouble — when ezcater ships a change, their developer is long gone.

No. deliveryLINKER is an independent company. ezCater is a registered trademark of ezCater, Inc. We integrate with their publicly documented API the way any approved partner technology does.